TPAs
Member tech for modern health benefits
Navigating multiple healthcare engagement tools is daunting for members. Too many logins lead to digital exhaustion, pushing users to abandon preventative care or drop off their meds. Empara unifies the healthcare experience—integrating your preferred vendors into one streamlined platform that positions you at the forefront of digital health benefit solutions.
Customizable platform technology to grow your business
Deploy custom-configured benefit strategies with consumer-grade member technology. Our adaptable platform easily scales to meet the demands of your TPA business, becoming your primary tool to engage with members, onboard and renew groups and promote cost-saving solutions. And we integrate seamlessly within your existing services, offering a personalized experience for every member group you serve.
Optimize costs, experience & engagement
Offer members 24/7 support, right from their mobile device. With Empara, Members are presented with real-time opportunities for cost savings, including user-friendly price transparency tools (coming soon), benefit support and a robust messaging center where your human experts or service providers can guide their healthcare journey.
Redefine efficiency with AI-powered member service
Welcome to the future of benefit administration where AI-powered agents, trained on member and plan data, handle common questions on the front end, so fewer calls reach your internal teams. Our AI platform also ingests policy and benefit data, supercharging HR teams and fulfilling employees' need for instant gratification.
Your brand? You've got it!
DYNAMIC BRANDING
Move beyond the standard "white label" experience with Empara. Upon user authentication, the app dynamically adapts to your specific branding, incorporating your logos, design elements, and color theme. Plus, extend this customization capability to your member groups, empowering them to personalize their own app experience.
Custom AI virtual assistant
AI ASSISTANT PLATFORM
Imagine a world where your service team can focus on strategic initiatives rather than answering repetitive questions. Em makes this a reality. She can manage common member inquiries while upholding the same 5-star customer service your members have come to expect.
Boost Operational Efficiency: Em’s ability to handle common questions means your team can dedicate more time to growth.
Personalized Customization: Em can be tailored to reflect your brand’s complete identity, creating a connected and professional interaction for members.
Seamless Human Connection: If an inquiry exceeds Em’s capabilities, she can connect members to your human experts or solution providers, ensuring continuous and comprehensive support.
Member-level engagement reporting & analytics
ENGAGEMENT REPORTING
Unlock the power of detailed engagement insights. Our platform refines and reinforces benefit strategies by tracking user actions and behaviors. Measure the effectiveness of your solutions through in-app engagement and push notifications, ensuring that your benefit strategies are resonating with your members and driving the desired outcomes.
