HEALTH ENGAGEMENT PLATFORM
Powering next- generation health experiences
Consumer-grade member technology at a cost that makes sense for your business.
Empara’s AI enabled operating system (HealthAIOS™) transforms complex plans and data into intuitive healthcare experiences, delivering powerful savings and benefit-enhancing solutions through one streamlined platform, seamlessly connecting members to the right benefits when it matters most. It’s like having your own technology platform, without having to worry about all of the infrastructure, development and continuous innovation costs. Our team brings you the latest in AI and human powered SaaS specifically tailored to your unique benefit delivery needs.
Fully Configure Your Member App
MEMBER APP CONFIGURATION
The Empara Platform refines benefit delivery with a seamless, consumer-grade member experience that elevates your brand, enhances your market presence and grows your client base.
One app, one login, everything members need
Your brand or your clients brand easily applied
Load simple PPO plans or the most untraditional designs
Unlimited add-on benefits
Targeted in-app notices and push notifications
Custom message center topics per group
Personalized AI assistants
Apple, Android and web portal access
Drive Member Awareness & Action
TARGETED GROUP NOTICES
Do members even know what benefits they have available? Launch and refine your group benefit strategies with targeted notices and push notifications designed to lower cost and improve outcomes.
Fully configurable outbound notices
Mobile push notifications
Group-wide or member specific targets
Multi-slide detail screens for complex directions
Flexible user actions (call, message, link, download)
Increase Efficiency With AI Virtual Assistants
CUSTOM AI BENEFIT ASSISTANTS
Em is our highly adaptable AI assistant platform, designed to deliver exceptional efficiencies for both members and plans.
Dramatically reduce call center volume and get members instant answers to their questions – 24/7, on holidays and weekends!
Load a wide range of customized contexts and documents including plan documents, handbooks, policies, custom programs, formularies.
We call her Em, you call her whatever you want. She can be personalized with a custom name and avatar to align with your brand.
Your Partners and Solutions, Integrated
SOLUTION INTEGRATION
Have your own preferred virtual care, behavioral health, Rx or navigation partners? No problem. Our platform allows you to bring everything together in one roof.
Empara acts as the digital front door for members, simplifying the benefits experience
We work with your partners to develop simple, secure connections
Varying levels of integration from simple links to API-enabled in-app interface recreation
Centralize Care Conversations
ROBUST MESSAGE CENTER
Bring together ALL member service teams in your benefit ecosystem into one mobile message center.
HIPAA compliant fully encrypted secure message data
Create roles and topics for a variety of specialties including consultant support teams, employer HR representatives, benefit navigators or local DPC providers
Two-way sharing of rich media documents and photos
Set service hours and response time expectations per role
Set auto responses and conversation prompts per topic
Lower High-Cost Medical Bills & Prevent Debt
BILLASSIST TECHNOLOGY
No matter the benefit type or coverage, our technology makes it easy for employees to lower out-of-pocket costs through hospital financial assistance programs or bill negotiation.
Members save up to 100% on hospital bills through Leverage 501(r) discounts.
Increased member application success with our dramatically simplified AI-powered and human assisted financial assistance process.
Proven bill negotiation process backed by a team with 15 years of experience in member advocacy.
Your brand? You've got it!
DYNAMIC BRANDING
Tired of the brand confusion created by the sheer volume of health benefit solutions? With Empara you can launch your custom branded consumer-grade benefits app with ease. Once the user logs in, the app dynamically adapts to your specific branding, incorporating your logos, design elements, and color theme.
Seamless Support for a Diverse Member Population
MULTI-LANGUAGE CAPABILITIES
Do your members speak Spanish? No problem. Empara’s Multi-Language Capability ensures every member can navigate their benefits with ease.
Supports Spanish-speaking members, automatically adapting to their device language or manual preferences.
Simplifies the member experience with clear, accessible information in Spanish.
Enhances engagement and outcomes by removing language barriers to care.
