PBMs
Member tech for modern pharmacy benefits
Empara unifies the healthcare experience-integrating your partners, plans and data into one streamlined platform that drive efficiency for your PBM, cost savings for members and positions your PBM at the forefront of digital health benefit solutions.
Your solutions, integrated
Our platform easily scales to meet the demands of your PBM business, becoming your primary tool to engage with members, onboard and renew groups and promote Rx cost-saving solutions.
AI-driven efficiency
Welcome to the future of Rx benefit administration where AI-powered agents, trained on member and plan data, handle common questions on the front end, so fewer calls reach your internal teams. Our AI platform also ingests policy and benefit data, supercharging PBM teams and fulfilling employees' need for instant gratification.
Optimize costs & engagement
Offer members 24/7 support, right from their mobile device. With Empara, Members are presented with opportunities for cost savings, price transparency tools, Rx benefit support and a robust messaging center.
Built for Clients, Branded For You
MEMBER APP
One app, one login, everything members need
Benefits wallet with clear coverage details
Built-in discount Rx card
Robust HIPAA compliant multi-media message center
Integrated add-on solutions (navigation, virtual care etc.)
Dynamic branding - App theme adjusts to your brand
Multi-language capabilities
Custom AI virtual assistant
AI ASSISTANT PLATFORM
Em is our customizable AI assistant, enhancing efficiency and engagement for PBMs. Trained to answer questions on plan, employer, company, and employee data, Em significantly reduces call volume for member services teams while increasing employee engagement—a win for your PBM and groups.
Boost Operational Efficiency: Em’s ability to handle common questions means your team can dedicate more time to growth.
Personalized Customization: Em can be tailored to reflect your brand’s complete identity, creating a connected and professional interaction for members.
Seamless Human Connection: If an inquiry exceeds Em’s capabilities, she can connect members to your human experts or solution providers, ensuring continuous and comprehensive support.
Efficient teams, exceptional service
PARTNER CONSOLE
Empara isn’t just for members; it helps PBM member service teams operate at peak performance and scale without adding headcount. Our HIPAA compliant asynchronous message center allows you to meet members where they are (on mobile) and becomes a secure channel for PBM teams to connect with members.
Your brand? You've got it!
DYNAMIC BRANDING
Move beyond the standard "white label" experience with Empara. Upon user authentication, the app dynamically adapts to your specific branding, incorporating your logos, design elements, and color theme. Plus, extend this customization capability to your member groups, empowering them to personalize their own app experience.
